Privacy Policy

We i.e. “Acadkit” are committed to protecting the privacy and security of your personal information.

Your privacy is important to us and maintaining your trust is paramount.

This privacy policy explains how we collect, use, process and disclose information about you. By using

our website/ app/ platform and affiliated services, you consent to the terms of our privacy policy

(“Privacy Policy”) in addition to our ‘Terms of Use.’ We encourage you to read this privacy policy to

understand the collection, use, and disclosure of your information from time to time, to keep

yourself updated with the changes and updates that we make to this policy.

This privacy policy describes our privacy practices for all websites, products and services that are

linked to it. However this policy does not apply to those affiliates and partners that have their own

privacy policy. In such situations, we recommend that you read the privacy policy on the applicable

site.

Should you have any clarifications regarding this privacy policy, please write to us at

privacy@acadkit.com

The collection, storage and use of information related to you

We may automatically store certain information including but not limited to information about your

cookies stored on your device and other information about you based upon your behaviour on the

website. We use this information to do internal research on our users’ demographics, interests and

behaviour to better understand, protect and serve our users. This information is compiled and

analyzed on an aggregated basis. This information may include the URL that you just came from

(whether this URL is on the website or not), which URL you next go to (whether this URL is on the

website or not), your computer browser information, your IP address, and other information

associated with your interaction with the website.

We may disclose personal information that we collect or you provide with contractors, advertisers

and/or service providers who are bound by contractual obligations to keep personal information

confidential and use it only for the purposes for which we disclose it to them.

We may also share your Mobile IP/Device IP with third party(ies) and to the best of our knowledge,

be-life and representations given to us by these third party(ies) this information is not stored by

them.We also collect and store personal information provided by you from time to time on the

website/app. We only collect and use such information from you that we consider necessary for

achieving a seamless, efficient and safe experience, customized to your needs including:

To enable the provision of services opted by you;

To communicate necessary account and product/service related information from time to time;

To allow you to receive quality customer care services;

To undertake necessary fraud and money laundering prevention checks, and comply with the highest

security standards;

To comply with applicable laws, rules and regulations; and

To provide you with information and offers on products and services, on updates, on promotions, on

related, affiliated or associated service providers and partners, that we believe would be of interest

to you

Where any service requested by you involves a third party, such information as is reasonably

necessary by the Company to carry out your service request, may be shared with such third party.

We also do use your contact information to send you notifications based on the tasks allotted to you

and also based on your interests and prior activity. The Company may also use contact information

internally to direct its efforts for product improvement, to contact you as a survey respondent, to

notify you if you win any contest; and to send you promotional materials from its contest sponsors or

advertisers.

Contacts Permissions: If you allow us to access your contact list information including you and your

contacts’ e-mail ids and any other details saved therein, it enables us to provide social features to

you and your friends/contacts such as sharing your orders with your friends/contacts, inviting your

contacts to try our app, send across referral links to your friends/contacts, etc. We may also use this

information to make recommendations for groceries. This information will be synced from your

phone and stored on our servers.

Further, you may from time to time choose to provide payment related financial information (credit

card, debit card, bank account details, name, billing address, shipping address, phone number etc.)

on the website. We are committed to keeping all such sensitive data/information safe at all times and

ensure that such data/information is only transacted over secure websites of approved payment

gateways which are digitally encrypted and provide the highest possible degree of care available

under the technology presently in use.

The Company will not use your financial information for any purpose other than to complete a

transaction with you. Additionally, your information may be used to communicate with you, screen orders for potential risk or fraud, use of preferences related information for advertising purposes and

site optimization.

Device information: We may need your device permission to get information about your device, like

OS (operating system) name, mobile network, hardware model, unique device identifier, etc. Based

on these inputs, we intend to optimize your order experience and thereby serve you better.

Location: This permission enables us to give you the benefit of delivering the product to your

address and also to provide location specific deals with personalized in-funnel experience.

With Other Users: If you are a delivery partner, this permission enables us to verify your exact

location information and locate your present location to align you at the preferred region when you

begin or engage in a delivery and track the progress and completion of your trips.

This feature/permission helps in connecting the right delivery partner with the right delivery

opportunity and the path helps in computing the right distance pay along with providing consumers

visibility of delivery partners location during delivery for address interventions.

SMS: If you allow us to access your SMS, we read your SMS to autofill or pre-populate ‘OTP’ while

making a transaction and to validate your mobile number. This provides you a seamless purchase

experience while making an order and you do not need to move out of the app to read the SMS and

then enter it in the app.

Phone: The app requires access to make phone calls so that you can make phone calls to our

customer contact centres directly through the app.

Email ID: If you allow us to access your email id then, it enables us to send various deals and offers

directly to your email.

Photo/ Media/ Files: We take media storage permissions to cache the Acadkit images to provide

seamless and fast experience while browsing Acadkit app.

Wi-Fi connection information: When you allow us the permission to detect your Wi-Fi connection,

we optimize your experience such as more detailing on maps, better image loading etc.

Camera: You can grant camera permission as well to take pictures from your camera like that of the

invoice, defective products etc., in our customer chat feature.To the extent possible, we provide you the option of not divulging any specific information that you

wish for us not to collect, store or use. You may also choose not to use a particular service or feature

on the website/application and opt out of any non-essential communications from the Company.

Further, transacting over the internet has inherent risks which can only be avoided by following

security practices yourself, such as not revealing account/login related information to any other

person and informing our customer care team about any suspicious activity or where your account

has/may have been compromised.

The Company uses data collection devices such as “cookies” on certain pages of the website to help

analyse our web page flow, measure promotional effectiveness, and promote trust and safety.

“Cookies” are small data files placed on your hard drive or device that assist us in providing our

services and may include an anonymous unique identifier. The Company offers certain features that

are only available through the use of a “cookie”.

The Company also uses cookies to allow you to enter your password less frequently during a session.

Cookies can also help the Company provide information that is targeted to your interests. Most

cookies are “session cookies,” meaning that they are automatically deleted from your hard drive at

the end of a session. You are always free to decline our cookies if your browser permits, although in

that case you may not be able to use certain features on the website and you may be required to re

enter your password more frequently during a session.

Additionally, you may encounter “cookies” or other similar files on certain pages of the website that

are placed by third parties. The Company does not control the use of cookies by third parties.

If you send the Company personal correspondence, such as emails or letters, or if other users or third

parties send us correspondence about your activities on the website, the Company may collect such

information into a file specific to you.

The Company does not retain any information collected for any longer than is reasonably considered

necessary by us, or such period as may be required by applicable laws. The Company may be

required to disclose any information that is lawfully sought from it by a judicial or other competent

body pursuant to applicable laws.

The website may contain links to other websites. We are not responsible for the privacy practices of

such websites which we do not manage and controlChoices available regarding the collection, use and distribution of information

To protect against the loss, misuse and alteration of the information under its control, the Company

has in place appropriate physical, electronic and managerial procedures. For example, the Company

servers are accessible only to authorized personnel and your information is shared with employees

and authorized personnel on a need to know basis to complete the transaction and to provide the

services requested by you. Although the Company endeavours to safeguard the confidentiality of

your personally identifiable information, transmissions made by means of the Internet cannot be

made absolutely secure. By using the website, you agree that the Company will have no liability for

disclosure of your information due to errors in transmission and/or unauthorized acts of third

parties.

We may share certain information with governmental agencies or other third parties, where we are:

Obligated under the applicable laws or in good faith to respond to court orders and processes; or

Detecting and preventing against actual or potential occurrence of identity theft, fraud, abuse of

Services and other illegal acts;

Responding to claims that an advertisement, posting or other content violates the intellectual

property rights of a third party;

Under a duty to disclose or share your personal data in order to enforce our Terms of Use and other

agreements, policies or to protect the rights, property, or safety of the Company, our customers, or

others, or in the event of a claim or dispute relating to your use of our Services. This includes

exchanging information with other companies and organisations for the purposes of fraud detection

and credit risk reduction.

Please note that the Company will not ask you to share any sensitive data or information via email or

telephone. If you receive any such request by email or telephone, please do not respond/divulge any

sensitive data or information and forward the information relating to the same to

privacy@acadkit.com for necessary action.

Changes to the privacy policy

Acadkit reserves the right to change this policy from time to time. Any changes shall be effective

immediately upon the posting of the revised Privacy Policy. We encourage you to periodically review

this page for the latest information on our privacy practices

Privacy questions and access to your personal information

If you have questions, concerns, or suggestions regarding our privacy policy, we can be reached using

the contact information on our “Contact Us” page or at privacy@acadkit.comIn certain cases, you may have the ability to view or edit your personal information online. In the

event your information is not accessible online and you wish to obtain a copy of particular

information you provided to us, or if you become aware the information is incorrect and you would

like us to correct it, please contact us immediately

Before we are able to provide you with any information or correct any inaccuracies, however, we may

ask you to verify your identity and to provide other details to ascertain your identity and to help us to

respond to your request. We will contact you within 30 days of your request

Grievance redressal officer

If you wish to correct or update any information you have provided, you may do so online, on the

website itself. Alternatively, you may contact the Company to correct or update such information by

writing to us at grievance.officer@acadkit.com

In the event of loss of access to the website, you may contact the Company by writing to us at

grievance.officer@acadkit.com

In the event that you have a grievance regarding our privacy policy or data usage practices, you may

reach out to our Grievance Redressal Officer at the details below:

Grievance Redressal Officer: Yahiya Ansari

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